If you've got a question, the chances are you've either worked it out, asked us on the contact us page, or you've seen the answer somewhere on our Facebook page. But if you managed to sidestep all that, we should have it covered for you here. If you can't see the answer, let us know


 

 

What is Jandeys?

Jandeys is a New Zealand owned company that designs and produces high-quality natural rubber jandals (flip-flops) using only our own original designs and molds.

 

Where are you located?

Our head office is in Christchurch, New Zealand. We also have offices in Europe, Taiwan and Hong Kong. Our manufacturing is done by our team in Taiwan.

 

Where do you sell Jandeys?

Currently New Zealand, Australia, Taiwan, Hong Kong, Singapore and Europe. But if you live in another region you can make a purchase here on our website because we ship all over the world.

 

What currency is used on this website?

New Zealand Dollars. By using PayPal your credit card will be charged in your local currency no matter where you are in the world.

 

How much do you charge for shipping?

Shipping and handling is only $4 in New Zealand and Australia, and just $14 internationally. FREE shipping for all NZ and AUS orders over $40. Click here for more info.

 

What forms of payment do you accept on your website?

We accept Visa, Visa Debit, Mastercard, American Express, Discovery, PayPal and bank deposits.

 

Can I make an order by phone, fax or email?

No. To protect your payment security we do not accept orders by phone, fax or email. Please use our online store.

 

How do I know you have received my order?

When you have completed your order, we’ll send you a confirmation email. Then we’ll email you again when your order has been shipped.

 

How long does it take to receive an order?

Generally within 2 - 3 days. Please allow extra time for rural addresses and delays relating to courier services.

 

How can I be sure about buying the right size?

Please refer to our size guide for help.

 

Can I exchange or return my order?

Yes, you can. Please click here for exchanges and returns.

 

Can I buy a gift voucher?

Yes. Please contact us for a custom gift voucher of your requirements to be redeemed online.

 

What happens if a product I order is out of stock?

Our online store will not allow you to add a product that is out of stock to your shopping cart.

 

How can I sign up to receive exclusive offers and information?

You can either sign up to our newsletter or join us on Facebook and Instagram.